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FAQ related to this item

Does the service price include the cost of a theme?

No, the theme must be purchased separately from the Shopify theme store in order to get a valid theme license. The theme must be purchased before we can begin work on your project.

When will the project begin and how long will it take?

Our team will respond within 1 business day of your purchase to gather pertinent details and request access to your Shopify store. Check your spam inbox if you do not hear from us within 1 business day, as sometimes our emails can be blocked.

After you have provided store access and necessary content, your Shopify developer will complete the task within X to Y business days. Integration time varies depending on the add-on selected.

Can I request more changes while we have you implementing the add-on?

No, your Shopify developer will be focused on the add-on you have purchased. Our team can provide a quote and strategy on any additional changes when you fill out our contact form.

What is required of me during the project?

  • Availability – This project will require your time as much as ours. It is important for you to be available to answer questions and provide feedback within a reasonable amount of time and understand how your schedule can impact the project.
  • Content – You will be required to supply all necessary text, artwork and photographs in an organized and appropriate format. Excessive time spent reformatting images or text due to unorganized delivery or inappropriate format may incur our hourly rate. All content will need to be sent to us using a shared Dropbox folder.

I have more than one store, are the changes included in all of them?

No, a single purchase allows for an add-on to be installed by our team onto one theme in one store. To install in multiple stores, please make another purchase and clarify with our team when you receive a response email.

What if I am not happy with the work?

We offer a full money-back guarantee if you contact us within 14 days of implementation. Our team will remove the code from your site and then issue a refund.

If you contact us longer than 14 days since implementation, we will remove the code but are unable to offer a refund.

What if you can not provide the service that I have requested?

If we cannot complete the request, we will contact you immediately with either a full refund or some alternative options for you to choose from.